Course Number: 891
The Maintenance Organization textbook covers the basic types of maintenance organizations. Discusses cost-saving concepts of using work order systems. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.
Recommended Contact Hours – 10
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Table of Contents
Chapter 1: Types of Maintenance Organization
Topics: Maintenance management; Objectives and priorities; Performing effectively Overcoming maintenance problems; Types of maintenance organizations; Comparing organizations; Who controls maintenance?; Span of control; Using organizational charts; Department changes
- Describe the functions of the first-line supervisor, the middle-level supervisor, and the top-level supervisor.
- List some of the common problems that lead to difficulties in operating a maintenance department.
- Outline the differences among functional organizations, area organizations, and the centrally controlled maintenance organization.
- Explain the chain of command of a company using its organizational chart.
- Identify the elements that make employees resistant to reorganization, and what can be done to counter this resistance.
Chapter 2: Maintenance Planning and Operations
Topics: Maintenance management system; Defining the workload; Maintenance vocabulary
- Describe the way the first-line supervisor's position fits into the overall maintenance system.
- List five types of written orders that can be used for assigning work.
- Classify different kinds of repairs and list them in proper order of importance.
- List the duties of the maintenance planner and the maintenance engineer as they relate to the duties of the first-line supervisor.
- Define standard terms of the maintenance supervisor's vocabulary.
Chapter 3: Work Order Systems
Topics: Work orders; Controlling costs with work standards; Other system components; When to use the EWO or MWO; MWO format; Reporting resource use; Standing work orders; Equipment master file; Planner's use of the MWO; Function of the EWO; PM work orders; Manual work orders; Master schedule as a work order
- Describe the use of the maintenance work order.
- Explain the importance of job priorities.
- Identify two basic types of work standards.
- Distinguish between the uses of the engineering work order and the maintenance work order.
- Describe the uses of the master schedule and the PM work order
Chapter 4: Using Information Sources
Topics: The uses of maintenance information; Controlling maintenance through information; Controlling labor uses and costs; The computer-based management system; Labor control information; Reporting labor information; Controlling major jobs; Material control; Maintenance costs; Non-computer information; Informal information; Performance information you've always wanted to have; Supervisors need information; Improving the information environment
- Explain the importance if using information sources.
- List the types of information that originate within the maintenance department and from other sources.
- List the elements that must be considered when developing a computer-based information system.
- Describe the uses of labor control information.
- Calculate manhour performances indexes.
Chapter 5: Controlling Backlog through Planning
Topics: Why is maintenance planning important?; Planning as a maintenance management tool; Planning concepts; Coordinating the plan; Detailed maintenance planning procedures; Plan for craft skills; Special planning considerations; Sources of planned work; Effect of planning on manpower use
- Explain the role planning plays in reducing downtime costs and improving manpower use.
- List the five steps of the decision-making process.
- Define goals, objectives, policies, procedures, and programs in the context of maintenance planning.
- Describe the role of the maintenance planner.
- List six areas in which planning enhances labor use.
Chapter 6: Applying Work Standards
Topics: Why use standards?; Time standards; How are time standards used?; Standards help to reduce costs; Using engineered performance standards; The spreadsheet; Controlling the backlog; Assigning priorities; Scheduling work; Craft use and backlog; Analyzing backlog data
- Explain why standards are used.
- Describe quality and quantity standards and their uses.
- List five conditions a maintenance department must meet in order for standards to be workable.
- Describe how different types of standards are developed.
- State how the backlog can be analyzed to evaluate the makeup of the workforce.
Chapter 7: Managing Maintenance by Computer
Topics: The computer's function; Information sources; Computer files; Processing data; Sources of data-processing support; Package programs; Accessing and inputting information; Computerizing essential maintenance information; Making use of computer information
- Describe the function of the computer in maintenance information management.
- List the types of information that should be stored in a computer.
- List types of data processing support available to maintenance departments.
- Use basic computer terminology.
Add Chapters to Your Custom Book
- Chapter 1: Types of Maintenance Organization
- Chapter 2: Maintenance Planning and Operations
- Chapter 3: Work Order Systems
- Chapter 4: Using Information Sources
- Chapter 5: Controlling Backlog through Planning
- Chapter 6: Applying Work Standards
- Chapter 7: Managing Maintenance by Computer
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